Senior BPO Operations Specialist

The Senior BPO Operations Specialist ensures the resolution of data incidents and problems in BPO operations, validating and approving solution designs to guarantee business continuity. The role involves overseeing Level 3 incident resolution, ensuring compliance with security and data regulations, and identifying recurring issues to propose preventive action plans. The specialist also generates reports on critical incidents and collaborates with Level 2 and 3 operations teams to maintain service quality and consistency.