BPO Specialist (Remote)
ezCater, Inc
About this role
The BPO Specialist on ezCater’s Outsource Operations team supports day-to-day operations for BPO programs, owning roster accuracy and acting as the primary operational bridge between ezCater and BPO partners. The role coordinates closely with Workforce Management and IT for access, provisioning, incident escalation, and intraday staffing adjustments to meet forecasts and service goals. It also maintains operational documentation, produces recurring reports, tracks issues to resolution, and helps drive change management and automation efforts.
Skills
About ezCater, Inc
ezcater.comezCater is a leading U.S. food‑tech platform that simplifies corporate and office catering by connecting organizations with restaurants nationwide. The service aggregates more than 100,000 restaurants, letting customers browse menus, read reviews, manage orders, and track on‑time delivery. ezCater supports everything from small meetings to large events and offers features for corporate billing, account management, and dedicated customer support. Companies rely on it for convenient, reliable workplace food ordering and streamlined logistics across the country.
Recent company news
The Business JournalsBoston-based ezCater eliminates roughly 40 roles following strategic reorganization
Nov 21, 2025
The Business JournalsLunch breaks are disappearing, and it's eating at Gen Z the most
Oct 21, 2024
The Business Journals'Food for work' company ezCater cuts roles
Nov 8, 2024
The Business JournalsCarGurus hires veteran of ezCater, Wayfair to lead sales
Sep 3, 2024
The Business Journals'Veg out for a little while:' Stefania Mallett's plans after leaving ezCater's top job
Aug 14, 2023
About ezCater, Inc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
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and employee contacts for ezCater, Inc.
Salary
$57k – $67k
per year
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