BPO Specialist (Remote)

ezCater, Inc(29 days ago)

HybridFull TimeJunior$57,000 - $67,000Outsource Operations

About this role

The BPO Specialist on ezCater’s Outsource Operations team supports day-to-day operations for BPO programs, owning roster accuracy and acting as the primary operational bridge between ezCater and BPO partners. The role coordinates closely with Workforce Management and IT for access, provisioning, incident escalation, and intraday staffing adjustments to meet forecasts and service goals. It also maintains operational documentation, produces recurring reports, tracks issues to resolution, and helps drive change management and automation efforts.

View Original Listing

Required Skills

Roster Management
Schedule Management
WFM Liaison
IT Coordination
Queue Monitoring
Documentation
Reporting
Issue Tracking
Change Management
Stakeholder Partnership

+8 more

About ezCater, Inc

ezcater.com

ezCater is a leading U.S. food‑tech platform that simplifies corporate and office catering by connecting organizations with restaurants nationwide. The service aggregates more than 100,000 restaurants, letting customers browse menus, read reviews, manage orders, and track on‑time delivery. ezCater supports everything from small meetings to large events and offers features for corporate billing, account management, and dedicated customer support. Companies rely on it for convenient, reliable workplace food ordering and streamlined logistics across the country.