Senior Client Success Manager, Health Plans

Included Health(1 month ago)

RemoteFull TimeSenior$114,330 - $193,232Customer Success

About this role

The Senior Client Success Manager, Health Plans is responsible for managing a portfolio of large, complex health plan clients and driving retention, upsell, and client satisfaction outcomes. This individual contributor role serves as a strategic advisor, aligning client strategy with Included Health’s integrated virtual care and navigation solutions. The position focuses on advancing client goals, demonstrating measurable ROI, and deepening long-term partnerships in the health plan segment. The role operates in a remote-first environment with periodic travel for client and internal meetings.

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Required Skills

Portfolio Management
Client Strategy
Account Retention
Account Upselling
NPS Management
Member Engagement
Stakeholder Management
Executive Communication
Data Analysis
ROI Analysis

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About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.