Senior Client Support Representative
Talkspace Corporate
About this role
Talkspace is seeking an experienced Senior Client Support Representative to provide exceptional support to their clients, addressing inquiries related to benefits coverage, service issues, and contributing to process improvements in a remote setting. The role emphasizes empathy, troubleshooting, and collaboration within a mission-driven organization focused on accessible mental healthcare.
Skills
Qualifications
About Talkspace Corporate
talkspace.comTalkspace is an online therapy platform that connects people in the U.S. with licensed therapists and psychiatric providers through video, voice, live chat and unlimited messaging. It offers individual, teen, and couples therapy plus specialty programs (LGBTQIA+, veterans), along with psychiatric evaluation and medication management; services can be paid out‑of‑pocket or billed to insurance, with plans starting around $69/week. Built for convenience and affordability, Talkspace serves over one million users and treats a wide range of mental‑health needs including anxiety, depression, PTSD, ADHD and relationship or parenting issues.
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About Talkspace Corporate
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$48k
per year