Senior Cloud Service Manager- Financial Services

The Senior Cloud Service Manager- Financial Services serves as the primary point of contact for a portfolio of high-value Managed Services customers, owning the client delivery experience from onboarding through steady-state operations. This role leads cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives. The position involves managing complex customer engagements, driving continuous service optimization, and fostering long-term customer relationships to support retention and growth.