Senior Collections Operations Specialist
Robinhood(7 days ago)
About this role
Robinhood is hiring a Collections Customer Operations Specialist to serve as a subject matter expert on Collections operations and customer support processes. The role supports and optimizes the company’s Collections program, partners with vendor support teams, and reports to the Director of Business Analysis. This position is based in Chicago, IL; Westlake, TX; or Denver, CO and expects in-person attendance at least three days per week.
Required Skills
- Collections
- Vendor Management
- Quality Assurance
- Reporting
- Process Improvement
- Customer Support
- Queue Management
- Escalation Handling
- Settlements
- Communication
+2 more
About Robinhood
robinhood.comRobinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.
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