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© All Rights Reserved. ApplyBlast.com
Standard Life
The Senior Complaint Analyst investigates complex and sensitive customer complaints, ensuring fair outcomes while mitigating regulatory and reputational risks for Standard Life. This role involves leading investigations, preparing business files for the Financial Ombudsman Service, and analyzing complaint trends to drive process improvements. The position requires collaboration with operational teams, Risk, Legal, and senior stakeholders to enhance customer outcomes and shape the future of complaint handling.
Standard Life is a retirement specialist with over 200 years of experience, focused entirely on helping people save for and live in retirement. As part of a group managing over £300 billion in assets on behalf of 12 million customers, it offers retirement savings, income products, and investment solutions. The company also advocates for better retirement outcomes through industry engagement and policy work.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Standard Life.