Senior Conversational AI Lead
Spotify(5 days ago)
About this role
Spotify is seeking a Senior Conversational AI Lead to influence the development and strategic direction of AI-driven customer automation. The role involves setting standards for agent reasoning, behavior, and resolution, working closely with cross-functional teams to ensure effective, safe, and trustworthy AI experiences.
Required Skills
- Conversational AI
- Automation
- LLMs
- Knowledge Management
- APIs
- Prompt Engineering
- A/B Testing
- AI Systems
- Customer Service
- AI Safety
About Spotify
spotifyjobs.comSpotify is a global audio streaming platform that gives users access to millions of songs, podcasts, and other audio content across devices. It offers both ad-supported and subscription-based premium tiers, personalized discovery and recommendation features, and creator tools for artists and podcasters to publish and monetize their work. As a technology company, Spotify builds machine learning-driven personalization, analytics, and ad-tech to power listening experiences and advertising solutions worldwide. The company emphasizes inclusive culture and hires across product, engineering, data, content, and business roles.
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