Senior Conversational Designer - IVR

GEICO(2 months ago)

HybridFull TimeSenior$109,675 - $172,200Design

About this role

GEICO is hiring a Senior Conversational Designer to create natural, customer-centered conversational experiences across enterprise communication channels such as chat and voice. The role partners closely with product, engineering, and design teams from early concept and strategy through delivery, helping shape cross-channel conversation experiences. The position is based in a hybrid arrangement tied to offices in Palo Alto, Manhattan (NYC), or Seattle.

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Required Skills

Conversational Design
Conversation Flows
Wireframing
Mockups
UX Research
Human-Centered Design
NLP
Chatbots
IVR
Voice UX

+18 more

Qualifications

Bachelor’s Degree

About GEICO

geico.com

GEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.

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