Senior Conversational Designer

MYOB

3 months ago

3.8 on Glassdoor

Melbourne, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

The Conversational Designer (AI Experiences) at MYOB is responsible for shaping how customers interact with MYOB products through natural language and AI-driven experiences. The role focuses on crafting the words, tone, and conversation flows across chat interfaces, in-product assistants, and AI explanations. It involves running discovery, partnering with research and data specialists to measure outcomes and design experiments, and continuously refining AI models. This position blends creative writing with product thinking to create intuitive, trustworthy, and human-centred AI interactions that feel uniquely MYOB.

Skills

About MYOB

myob.com

MYOB is an Australian business software company that provides cloud-based accounting and business management tools for small and medium-sized businesses and accounting practices across Australia and New Zealand. Its product suite covers bookkeeping, invoicing, payroll, payments, tax compliance and inventory, enabling customers to manage finances, staff and operations in one place. MYOB emphasizes local compliance, bank feeds, integrations and partnerships with accountants/bookkeepers, offering subscription plans and trials to help businesses streamline tasks and grow confidently.