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Senior Coordinator, Client Success at Wiley - ApplyBlast

Senior Coordinator, Client Success

Wiley

10 days ago

3.6 on Glassdoor

St Louis Park, Minnesota, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Coordinator, Client Success drives team effectiveness and takes on strategic account management responsibilities for Large and Enterprise-level customers. This role involves proactively monitoring account health, leading quarterly business reviews, and serving as a trusted advisor to drive retention and expansion. The position also includes mentoring team members and providing backup support for client inquiries.

Responsibilities

Serve as primary contact for large and enterprise accounts to drive retention and growth
Lead quarterly business reviews and onboard new clients to ensure proper activation
Monitor account health dashboards to identify upsell opportunities and address issues proactively

Skills

About Wiley

wiley.com

Headquarters

London, England, United Kingdom

Company Size

5001-10000 employees

Founded

1807

View Profile

Wiley is a global publisher and knowledge company that provides academic publishing, research platforms, and professional learning solutions. The company serves researchers, students, educators, and professionals through journals, books, digital courseware, and data-driven services in the education and publishing industry.