Senior CSM, Charter

The Senior CSM, Charter at ParentSquare serves as the primary partner for charter school networks, driving customer satisfaction, usage, and retention across a hybrid portfolio of strategic and high-volume accounts. This role involves building success plans, leading onboarding and training, and collaborating with internal teams to ensure clear ROI and proactive support for schools and families. The position requires strong project management and communication skills to manage renewals, resolve escalations, and foster long-term relationships with executive stakeholders.