Senior Customer Experience Analyst
American Automobile Association(1 month ago)
About this role
The Senior Customer Experience (CX) Analyst is a member of the Market Research/Consumer Insights team responsible for working with member feedback and customer experience research. The role focuses on interpreting survey and operational data to generate insights for leadership and inform organizational decisions. The analyst communicates findings through reports and presentations to multiple levels of staff.
Required Skills
- Survey Analysis
- Data Analysis
- SQL
- SPSS
- Tableau
- Excel
- PowerBI
- PowerQuery
- Reporting
- Communication
+3 more
Qualifications
- Bachelor's Degree in Business/Economics/Math/Statistics
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