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© All Rights Reserved. ApplyBlast.com
Genesys
Genesys is seeking a Senior Customer Experience Analyst to support its Voice of the Customer program by transforming customer feedback into actionable experience improvements. The role involves investigating root causes, conducting closed-loop resolutions, and collaborating with cross-functional stakeholders to drive business-wide enhancements. This position requires strong communication skills, customer empathy, and the ability to manage high volumes of feedback effectively.
Headquarters
Menlo Park, California, United States
Company Size
5001-10000 employees
Founded
1990
Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Genesys.
Genesys didn’t post a salary, so this is our estimate from similar listings.
Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025
Dec 12, 2024
