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© All Rights Reserved. ApplyBlast.com
Massachusetts Municipal Association
The Senior Manager – Customer Experience Governance leads the development and implementation of standards, KPIs, and governance frameworks to enhance customer experience across retail operations. This role involves strategic oversight, performance management, and collaboration with global and regional teams to embed customer excellence into retail practices.
Headquarters
Boston, Massachusetts, United States
Company Size
11-50 employees
Founded
1961
Massachusetts Municipal Association (MMA) is the statewide membership organization that represents cities, towns, and the elected and appointed officials who serve them across the Commonwealth. MMA advocates for municipal interests at the State House, provides legal and policy guidance, and delivers training, conferences, research, and technical assistance on municipal finance, governance, public works, and local services. The Association also supports shared programs such as insurance and risk-management tools and convenes networks for peer learning and best-practice exchange. MMA’s mission is to strengthen local government capacity and amplify the voice of cities and towns in Massachusetts.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Massachusetts Municipal Association.