GovernmentJobs

Senior Customer Experience Governance Manager

GovernmentJobs

22 days ago
Mahwah, NJ
Onsite
Full Time
Senior
0 applicants
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About this role

The Senior Manager – Customer Experience Governance provides leadership, structure, and accountability across the Customer Experience ecosystem, ensuring that CX goals translate into improved retailer performance and financial outcomes. The role acts as a strategic partner between retail operations and leadership to embed customer excellence into retail execution.

Skills

Qualifications

7-10+ years Customer ExperienceRetail Operations ExperienceStrategy ExperiencePerformance Management ExpertiseGovernance Roles
GovernmentJobs

About GovernmentJobs

governmentjobs.com

GovernmentJobs (GovernmentJobs.com) is an online job-search and recruitment platform focused on public sector employment, listing city, state, federal and other government openings. Job seekers can browse and apply for positions online — from entry-level to executive — and access career support partners like resume review and interview coaching. The platform also provides employers in the public sector tools to post jobs and manage applicant workflows, centralizing government hiring in one searchable marketplace.

About GovernmentJobs

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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