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Senior Customer Experience Manager at HHAeXchange - ApplyBlast

Senior Customer Experience Manager

HHAeXchange

1 month ago

3.0 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Customer Experience Manager at HHAeXchange is responsible for shaping and executing strategies to drive customer activation, adoption, engagement, and retention at scale. Reporting to the VP of Customer Experience, the role leverages product usage and lifecycle data to design digital experiences, measure impact, and continuously improve customer outcomes.

Responsibilities

Own and evolve the digital customer adoption and engagement strategy
Architect customer journeys and launch scalable multi‑channel programs
Define success metrics, analyze performance, and optimize initiatives

Skills

About HHAeXchange

hhaexchange.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2008

View Profile

HHAeXchange provides cloud-based software for homecare and personal care agencies, supporting functions such as scheduling, caregiver management, billing, payroll, and electronic visit verification (EVV). Its platform is also used by managed care organizations and payers to coordinate care and process authorizations, claims, and provider network workflows.