Senior Customer Insights Analyst
Contentful(27 days ago)
About this role
A Senior Customer Insights Analyst at Contentful partners with the CX organization to translate customer, support, and engagement data into strategic insights that improve retention, satisfaction, and growth. The role collaborates cross-functionally and uses Contentful’s Insight360 platform to build dashboards, reports, and models that inform decision-making. The analyst also acts as a data steward to ensure CX data quality and enablement across teams.
Required Skills
- SQL
- BI Tools
- Insight360
- Data Stewardship
- Dashboards
- Cohort Analysis
- Segmentation
- Forecasting
- Storytelling
- Communication
+4 more
About Contentful
contentful.comContentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.