Senior Customer Journey Manager
Lloyds Bank(13 days ago)
About this role
The role involves leading the strategic improvement of customer journeys within the Economic Crime Prevention Platform at Lloyds Banking Group. The Senior Customer Journey Manager will focus on understanding, mapping, and optimizing end-to-end customer experiences to enhance service effectiveness.
Required Skills
- Journey Mapping
- Data Analysis
- Customer Experience
- Product Knowledge
- Agile Methodology
- Stakeholder Engagement
- Process Improvement
- Leadership
- Cross-functional Collaboration
- Customer Insights
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