Senior Customer Operations Data Analyst

Scribd(5 days ago)

HybridFull TimeSenior$109,500 - $140,000Customer Operations

About this role

Scribd Inc. is looking for a Senior Customer Operations Data Analyst to analyze support data and improve the customer experience through data-driven insights. The role offers a unique opportunity to shape the analytics function within the Customer Support department, working closely with cross-functional teams to optimize support operations and enhance user satisfaction.

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Required Skills

SQL
Python
Databricks
Looker
Zendesk
Excel
Data Analysis
Customer Support
BI Tools
Forecasting

About Scribd

scribd.com

Scribd is a subscription-based digital library that offers access to a vast collection of over 195 million documents, including books, audiobooks, and articles from a global community. Founded in 2007, Scribd serves as a platform for users to share information, read, and find inspiration across various genres and subjects. With a focus on enhancing the reading experience, Scribd combines traditional publishing with digital convenience, making literature available anytime, anywhere.

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