Senior Operations Analyst
Careers at Tide(18 days ago)
About this role
The Senior Operational Analyst for Customer Support at Tide will analyze and improve operational efficiency within the Customer Support department. The role focuses on using data-driven insights to enhance member satisfaction, streamline support processes, and optimize overall team performance while collaborating with cross-functional teams.
Required Skills
- CRM
- Ticketing Platforms
- Process Optimization
- Performance Analysis
- SQL
- Looker
- Excel
- Tableau
- Power BI
- Data Analysis
+5 more
About Careers at Tide
tide.coTide is a UK-based, digital-first business banking platform that provides small businesses, freelancers and sole traders with online business accounts and corporate cards. It combines fast, paperless onboarding with tools for payments, invoicing, expense management and automated bookkeeping, plus integrations with popular accounting software. Tide also offers lending and cashflow products and a marketplace of partner services to help firms manage admin and grow without traditional bank branches.