Senior Customer Service Advisor - Bilingual English/Japanese
Xplor
About this role
A Senior Customer Service Advisor at Xplor provides front-line support to customers via chat, phone, email, and ticket inquiries, helping resolve issues and support their business needs. The role emphasizes problem-solving, communication, and customer satisfaction, contributing to a global team with flexible work arrangements.
Skills
About Xplor
xplor.travelXplor Travel is an online travel company that curates and books experiential vacations and small‑group adventures worldwide. It provides end‑to‑end trip planning — from bespoke itineraries and accommodation bookings to guided activities and local partner arrangements — aimed at travelers seeking off‑the‑beaten‑path experiences. The company emphasizes personalized service, local expertise, and sustainable travel practices to deliver immersive, hassle‑free journeys for active and curious travelers.
About Xplor
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Xplor.
Salary
$128k – $173k
per year