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Senior Customer Service Associate at Alcon - ApplyBlast

Senior Customer Service Associate

Alcon

4 days ago

2.7 on Glassdoor

São Paulo, São Paulo, Brazil

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Customer Service Associate at Alcon manages the complete order lifecycle from entry to delivery, focusing on customer satisfaction and service excellence. The role involves monitoring performance indicators, resolving client inquiries and complaints within SLA timelines, and collaborating with sales and internal teams to ensure efficient billing and return processes. Additionally, the position requires analyzing internal processes to propose operational improvements and address fiscal document inconsistencies.

Responsibilities

Manage end-to-end customer orders including medical samples
Monitor KPIs and ensure SLA compliance for customer requests
Analyze internal processes and propose operational improvements

Skills

About Alcon

alcon.com

Headquarters

Cointrin, Geneva, Switzerland

Company Size

10001+ employees

Founded

1945

View Profile

Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.