Senior Customer Success Engineer

LanceDB(2 months ago)

RemoteFull TimeSenior$180,000 - $250,000Field engineering

About this role

The Senior Customer Success Engineer at LanceDB serves as a key technical advisor for strategic customers, focusing on the deployment, operation, and scaling of the LanceDB database across production environments. With over 10 years of experience in post-sales engineering or related roles, the engineer will leverage expertise in Rust, Python, and distributed systems to guide customers through onboarding, optimize system performance, and address complex technical issues. This role involves collaboration with product and engineering teams to enhance customer experience and influence product development while tracking success metrics and driving continuous improvements.

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Required Skills

Customer Success
Technical Expertise
Relationship Building
Onboarding
System Configuration
Query Optimization
Distributed Systems
Troubleshooting
Deployment Metrics
Technical Enablement

+15 more

About LanceDB

www.lancedb.com

LanceDB is an innovative vector database designed specifically for artificial intelligence (AI) workloads, facilitating fast and reliable retrieval-augmented generation (RAG), agent processing, and hybrid search capabilities. It features a multimodal architecture that supports various data types, allowing organizations to build scalable applications with native versioning and S3-compatible storage. With its robust platform, LanceDB aims to streamline the management of AI data, enabling users to swiftly move from development to production, while simplifying complex data workflows.