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Senior Customer Success Manager - Commercial at Klaviyo - ApplyBlast

Senior Customer Success Manager - Commercial

Klaviyo

4 months ago

3.3 on Glassdoor

Singapore

Hybrid

Full Time

Senior

1 applicant

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About this role

A Senior Customer Success Manager at Klaviyo supports small to medium-sized business clients in the APAC region, helping them leverage email and SMS marketing platforms to drive revenue growth. The role involves acting as a trusted advisor who provides strategic consulting on marketing solutions while building strong stakeholder relationships and advocating for customer needs internally.

Responsibilities

Establish trusted advisor relationships with 20-45 SMB customers
Consult on strategies to increase email and SMS revenue
Build executive stakeholder alignment between customers and Klaviyo
Utilize creative problem-solving to meet customer business goals
Lead cross-functional efforts to solve complex customer challenges

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.