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Senior Customer Success Manager | DX at Atlassian - ApplyBlast

Senior Customer Success Manager | DX

Atlassian

5 months ago

3.1 on Glassdoor

New York, NY

Hybrid

Full Time

Senior

0 applicants

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About this role

This senior Customer Success Manager role at DX (now Atlassian) partners with enterprise customers to drive engineering transformation and maximize platform adoption. Responsibilities include managing the full customer lifecycle from implementation to renewal, coordinating cross-functional teams, forecasting revenue targets, and engaging at the executive level.

Responsibilities

Manage enterprise customer lifecycles from implementation to renewal
Drive product adoption and business alignment within customer organizations
Coordinate cross-functional teams including solutions engineering and support
Forecast net renewals and identify expansion opportunities
Conduct executive discussions to integrate DX insights into workflows

Skills

Qualifications

5-8 years of Customer Success Management experienceSaaS industry experience

About Atlassian

atlassian.com

Headquarters

Sydney, New South Wales, Australia

Company Size

5001-10000 employees

Founded

2002

View Profile

Atlassian builds team collaboration software that helps software, IT, and business teams plan, track, document, and complete shared work. Its flagship products—Jira for issue and project tracking, Confluence for documentation and knowledge sharing, and Trello for visual task management—cover workflows from software delivery to business operations. Atlassian also provides integrations, apps, and marketplace extensions to connect tools across teams and scale collaboration across organizations.