Senior Customer Success Manager

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeSenior$139,754 - $186,676 (estimated)Customer Success

About this role

A Senior Customer Success Manager at Genesys is a strategic business advisor for a portfolio of high-value enterprise customers, focused on driving measurable business outcomes through the Genesys Cloud platform. The role involves partnering with C-level and senior executives to accelerate ROI, evolve CX strategies, and ensure retention and account growth across multi-year transformation initiatives.

View Original Listing

Required Skills

Strategic Advisory
Executive Engagement
CX Transformation
Account Management
Value Realization
ROI Measurement
AI Adoption
Digital Transformation
Consultative Selling
Presentation Skills

+5 more

Qualifications

Bachelor's Degree
MBA (Preferred)

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

View more jobs at United States - Genesys Cloud Services, Inc. →