Senior Customer Success Manager

Tailos

3 months ago

Austin, Texas

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Customer Success Manager at Tailos drives product adoption, measurable ROI, and expansion opportunities across customer portfolios. The role focuses on managing high-value relationships and leveraging insights to deliver exceptional results.

Skills

Qualifications

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales servicesProven track record managing $1M+ ARR portfolios and driving measurable expansion revenueExperience managing multi-property / multi-stakeholder relationships in hospitality, CRE, or facilities managementExcellent written and verbal communication skills, with the ability to craft exceptional presentationsPrior experience in automation, smart home, robotics, or other high-technology industries

About Tailos

tailos.com

Tailos is the company behind Rosie, an AI‑powered commercial robot vacuum designed to automate routine floor cleaning in businesses and large facilities. Rosie uses on‑board intelligence for autonomous navigation and perception to clean reliably with minimal human supervision. Tailos positions the system to transform commercial cleaning operations by improving efficiency, consistency, and allowing staff to focus on higher‑level tasks. The product is aimed at customers such as hotels, offices, retail and facilities teams seeking scalable, technology‑driven cleaning solutions.