ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Customer Success Manager at Genesys - ApplyBlast

Senior Customer Success Manager

Genesys

23 days ago

Remote

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Senior Customer Success Manager owns end-to-end customer success relationships for strategic enterprise accounts, translating customer priorities into actionable success plans to maximize adoption and achieve business outcomes. This role involves serving as a trusted advisor to customer stakeholders, leading executive business reviews, and orchestrating cross-functional expertise to drive retention and advocacy. The position requires strong business acumen and the ability to navigate complex stakeholder environments to deliver measurable customer value.

Responsibilities

Own end-to-end success of strategic enterprise accounts and align priorities with success plans
Lead executive-level Quarterly Business Reviews to demonstrate value and identify growth opportunities
Monitor customer health and product adoption to surface actionable insights and strengthen engagement

Skills

Qualifications

Bachelor's degree in business management or a related field

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.