Senior Customer Success Manager

The Senior Customer Success Manager at Behavioral Health Systems (BHS) owns a book of enterprise employer accounts, serving as a strategic advisor to client executives, HR leaders, and partners to drive retention, renewal, and growth. The role involves leading client meetings, building data-driven presentations, managing the full renewal cycle, and collaborating with internal teams to resolve issues and shape engagement strategies. This position requires a relationship-driven leader passionate about mental health and employee wellbeing, with a focus on proactive account planning and early risk escalation.