Senior Customer Support Analyst
OCLC
About this role
OCLC is looking for a support specialist to handle customer and internal support requests, contribute to product implementation and documentation, and assist in improving product quality and usability. The role involves coordination with various departments and providing training to users, all within a focus on work-life balance.
Skills
About OCLC
oclc.orgOCLC is a nonprofit global library organization that provides shared technology services, original research, and community programs so that libraries can better fuel learning, research, and innovation.
Recent company news
About OCLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for OCLC.
Salary
$48k – $69k
per year