Senior Customer Support Analyst
OCLC España(5 days ago)
About this role
OCLC is looking for a support specialist to handle customer and internal support requests, contribute to product implementation and documentation, and assist in improving product quality and usability. The role involves coordination with various departments and providing training to users, all within a focus on work-life balance.
Required Skills
- Customer Support
- Troubleshooting
- Product Documentation
- Technical Support
- Communication
- Call Tracking
- Support Coordination
- Training
- Product Testing
- Support Tools
About OCLC España
oclc.orgOCLC is a nonprofit global library organization that provides shared technology services, original research, and community programs so that libraries can better fuel learning, research, and innovation.
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