Senior Customer Support Help Center Architect & Self-Service Product Manager (Zendesk)
The Nielsen Company
About this role
The Senior Product Manager, Self-Service & Support Capabilities, is responsible for developing and implementing a strategic vision for a digital support ecosystem that enhances customer engagement through self-service portals and integrated support technology. The role involves architecting support systems, driving innovation with AI and automation, and ensuring operational and financial efficiencies.
Skills
About The Nielsen Company
nielsen.comNielsen is a global leader in media measurement, analytics, and insights, tracking what people watch and listen to across TV, radio, streaming and digital platforms. Its data, ratings, and analytics products help broadcasters, advertisers, and marketers plan, buy, and measure audiences and advertising effectiveness worldwide. Branded "Audience Is Everything," Nielsen combines large-scale measurement panels, passive metering, and advanced analytics to deliver cross-platform audience intelligence and actionable insights.
About The Nielsen Company
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for The Nielsen Company.
Salary
$135k – $200k
per year
More jobs at The Nielsen Company
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