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Senior Customer Support Specialist, UK at Attentive - ApplyBlast

Senior Customer Support Specialist, UK

Attentive

18 days ago

3.5 on Glassdoor

London, England, United Kingdom

Onsite

Full Time

Senior

1 applicant

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About this role

The Senior Customer Support Specialist, UK, serves as the primary point of contact for UK customers, expertly resolving complex technical issues and escalations via email and live chat. This role involves troubleshooting platform problems, advising on best practices, and collaborating cross-functionally to enhance the customer experience and product offerings. The specialist also contributes to team growth by leading training initiatives and refining support workflows.

Responsibilities

Triage and resolve complex customer issues via email and live chat
Serve as first line of escalation for complex technical platform issues
Translate customer feedback into specific product requirements

Skills

About Attentive

attentive.com

Headquarters

New York, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Attentive is an AI-powered SMS, RCS, and email marketing platform that helps brands deliver personalized 1:1 experiences across channels. Its products include messaging (SMS & RCS), email, list-growth tools, and Attentive AI for real-time data capture, segmentation, and automated campaign optimization. The platform emphasizes conversational messaging, advanced targeting, and integrated workflows to drive revenue, loyalty, and engagement for retailers and direct-to-consumer brands. Founded in 2016 and based in Hoboken, NJ, Attentive reports strong customer ratings and measurable growth outcomes.