Senior Customer Training Manager (French Speaking)

Masabi(22 days ago)

RemoteFull TimeSenior$126,013 - $169,656 (estimated)Product

About this role

The Senior Customer Training Manager (French Speaking) at Masabi is responsible for designing and delivering training programs that empower customers to effectively operate the Fare Payments-as-a-Service platform. This role involves creating bilingual training content, developing self-paced learning through an LMS, and facilitating virtual and in-person sessions for diverse user groups. The position requires collaboration with internal teams to align training with product updates and customer needs, ensuring continuous improvement and operational readiness.

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Required Skills

Customer Training Strategy
Bilingual Content Development
Training Program Delivery
Instructional Design
Knowledge Transfer
Training Effectiveness Tracking
Collaboration with Internal Teams
Learning Management Systems
Content Simplification
Communication Skills

+5 more

Qualifications

Fluent in French and English, both written and spoken

About Masabi

careers.masabi.com

Masabi is a leading provider of fare payments technology, dedicated to transforming public transportation systems for millions of riders globally. Their flagship product, Justride, enables users to purchase and present tickets via mobile devices or contactless cards, facilitating seamless journeys. By adopting a "Fare Payments-as-a-Service" model, Masabi collaborates with transit agencies to enhance the accessibility and convenience of public transport, while also fostering professional growth and opportunity for their team members. The company prioritizes creating a supportive work environment, championing diversity, and driving innovations in the transport sector.