Senior CX Researcher (x,f,m)
DKB Code Factory
About this role
A Senior CX Researcher at DKB Code Factory conducts mixed-methods research to understand the needs and workflows of retail and business banking customers. The role generates insights that shape product strategy, customer interactions, and measurement approaches across the bank’s digital platforms. It focuses on integrating behavioral science and evidence to improve the overall customer experience for millions of users.
Skills
About DKB Code Factory
dkbcodefactory.comDKB Code Factory is the engineering and product studio of DKB focused on building modern digital banking experiences and platforms. They design and deliver customer-facing apps, internal systems, and APIs using contemporary web and cloud-native technologies, strong product design, and agile practices. The team emphasizes scalable architecture, developer experience, and cross-functional collaboration to accelerate DKB’s digital transformation.
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About DKB Code Factory
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for DKB Code Factory.
Salary
$119k – $160k
per year