Senior CX Researcher (x,f,m)
DKB Code Factory(14 days ago)
About this role
A Senior CX Researcher at DKB Code Factory conducts mixed-methods research to understand the needs and workflows of retail and business banking customers. The role generates insights that shape product strategy, customer interactions, and measurement approaches across the bank’s digital platforms. It focuses on integrating behavioral science and evidence to improve the overall customer experience for millions of users.
Required Skills
- Mixed Methods
- Interviewing
- Survey Design
- Statistics
- Experimentation
- A/B Testing
- Quantitative Analysis
- Qualitative Analysis
- Behavioral Science
- Data Analysis
+3 more
About DKB Code Factory
dkbcodefactory.comDKB Code Factory is the engineering and product studio of DKB focused on building modern digital banking experiences and platforms. They design and deliver customer-facing apps, internal systems, and APIs using contemporary web and cloud-native technologies, strong product design, and agile practices. The team emphasizes scalable architecture, developer experience, and cross-functional collaboration to accelerate DKB’s digital transformation.
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