Senior Digital Programs Manager

Mixpanel(6 days ago)

HybridFull TimeManager$147,344 - $191,081 (estimated)Customer Success

About this role

The Digital Programs Manager at Mixpanel designs, builds, and maintains digital programs, automation, and operations infrastructure to optimize the scaled customer experience and drive retention. The role establishes data-driven automated touchpoints and escalation paths to human support while enabling Customer Success teams to work more efficiently. The position partners cross-functionally with Product, Sales, Engineering, and Marketing to deliver scalable onboarding, adoption, and lifecycle programs.

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Required Skills

Program Management
Customer Success
Automation
Process Mapping
Playbooks
CRM
Marketing Automation
Data Analysis
SQL
Analytics

+5 more

About Mixpanel

mixpanel.com

Mixpanel is a product analytics platform that helps teams track, analyze, and act on user behavior across web and mobile. It provides robust event tracking, funnels, retention analysis, cohorting, and real-time segmentation to reveal conversion paths and engagement drivers. With SDKs, APIs, and integrations, Mixpanel delivers both user‑level and aggregate insights to inform product decisions and power acquisition, growth, and retention strategies. Product and growth teams rely on its flexible event model and actionable reporting to measure impact and iterate quickly.