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Senior Director, BSS Transformation at Vonage - ApplyBlast

Senior Director, BSS Transformation

Vonage

18 hours ago

3.8 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Senior Director, BSS Transformation leads the strategic modernization and simplification of Vonage's business support systems, including lead-to-cash, billing, and customer identity services. This role establishes governance, manages transformation budgets and risks, and drives vendor evaluations to ensure scalable and resilient platform decisions. The position requires aligning cross-functional stakeholders to execute the transformation roadmap while minimizing legacy system dependencies.

Responsibilities

Define and own the BSS transformation roadmap aligned to commercial and operational ambitions
Establish and lead transformation of governance controls and decision-making mechanisms
Lead vendor evaluation including RFPs and structured selection aligned to transformation objectives

Skills

About Vonage

vonage.com

Headquarters

Holmdel, New Jersey, United States

Company Size

1001-5000 employees

Founded

2001

View Profile

Vonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.