Senior Director, Care Experience Operations

Homeward(26 days ago)

HybridFull TimeDirector$162,100 - $214,563 (estimated)Care Experience

About this role

The Senior Director of Care Experience Operations will lead the operating backbone of Homeward’s Care Experience organization, aligning strategy, people, processes, and capacity to deliver consistent, high-quality member experiences at scale. This cross-functional leadership role partners with engagement strategy, contact centers, analytics, product, clinical, and marketing teams to ensure operational readiness, performance management, and scalable execution. The leader will translate enterprise goals into operational plans, establish cadences, and support executive-level planning and communications.

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Required Skills

Operational Leadership
Performance Management
Forecasting
Capacity Planning
Contact Centers
Quality Assurance
Training
Analytics
Marketing Operations
Member Outreach

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About Homeward

homewardhealth.com

Homeward Health connects health plan members with coordinated care teams to bridge rural and underserved healthcare gaps using a mix of technology and local community support. Their platform and services link members across settings—virtual and in-person—providing welcome visits, 24/7 access, local locations, and continuous care coordination. Homeward partners with payers to deliver integrated navigation, community-based supports, and care management that reduce access barriers and improve outcomes.