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Senior Director, Customer Experience at Red Ventures - ApplyBlast

Senior Director, Customer Experience

Red Ventures

2 months ago

3.3 on Glassdoor

Charlotte, North Carolina, United States

Hybrid

Full Time

Director

1 applicant

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About this role

The Senior Director, Customer Experience leads CX within strategic client partnerships at RV Growth & Transformation, overseeing experience strategy, research, design, and AI‑driven initiatives. This role combines hands‑on contribution across the full experience lifecycle with leadership of multidisciplinary teams to deliver measurable business outcomes.

Responsibilities

Lead CX within strategic client partnerships
Own experience strategy and execution across high‑value journeys
Shape and deploy AI‑powered, personalized, conversational experiences

Skills

About Red Ventures

redventures.com

Headquarters

Fort Mill, South Carolina, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Red Ventures is a global portfolio of high-growth companies at the forefront of AI-enabled digital transformation, spanning industries such as travel, finance, education, home services, and mortgages. Its portfolio includes well-known brands such as Bankrate, The Points Guy, Lonely Planet, Sage Home Loans, and Allconnect, operating across seven U.S. businesses, a healthcare joint venture, and strategic investments in Europe. With over 3,000 employees, Red Ventures combines the agility of startups with the scale and resources of a global network to solve complex problems using intelligent data.