Senior Director, Global Customer Support (Relocate to Singapore)

Airwallex

8 hours ago

London, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Director, Global Customer Support at Airwallex leads and scales the global customer support organization to deliver fast, high-quality, and consistent customer experiences across regions and channels. The role involves developing global support strategies, operating models, and performance outcomes while collaborating with cross-functional teams to improve customer health, retention, and cost-to-serve.

Skills

About Airwallex

airwallex.com

Airwallex is a trusted global payments and financial platform that helps businesses scale internationally with global business accounts, high-speed transfers, multi-currency cards, and online payments. It extends its offering with embedded finance and a complete financial infrastructure to streamline cross-border payments, payouts, and treasury management. Built with an API-first approach, Airwallex provides fast, low-fee international payments and broad currency coverage for developers and companies worldwide. By reducing traditional banking friction, Airwallex enables faster growth and smoother global commerce.