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Director, Customer Support at Tekmetric - ApplyBlast

Director, Customer Support

Tekmetric

8 months ago

4.4 on Glassdoor

Houston, TX

Hybrid

Full Time

Director

8 applicants

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Apply to 100+ jobs

About this role

The Director, Customer Support will own the end-to-end Customer Support function, defining long-term strategy, operating model, and roadmap to ensure exceptional customer experiences. This leader will build and scale a multi-layered support organization, partner cross-functionally to drive retention and operational excellence, and leverage data and AI-driven solutions to improve outcomes for customers and the business.

Skills

About Tekmetric

tekmetric.com

Headquarters

Houston, Texas, United States

Company Size

51-200 employees

Founded

2017

View Profile

Tekmetric is a cloud-based shop management platform for automotive repair shops that centralizes workflow, scheduling, estimates, and customer communications. The software includes digital inspections, inventory and parts management, integrated payments and invoicing, marketing tools, and reporting/analytics to help shops boost efficiency and revenue. Built for independent repair shops and service centers, Tekmetric connects with parts suppliers, accounting tools and payment providers to give owners visibility into technician productivity and shop performance.