Director, Customer Support
Tekmetric
About this role
The Director, Customer Support will own the end-to-end Customer Support function, defining long-term strategy, operating model, and roadmap to ensure exceptional customer experiences. This leader will build and scale a multi-layered support organization, partner cross-functionally to drive retention and operational excellence, and leverage data and AI-driven solutions to improve outcomes for customers and the business.
Skills
About Tekmetric
tekmetric.comTekmetric is a cloud-based shop management platform for automotive repair shops that centralizes workflow, scheduling, estimates, and customer communications. The software includes digital inspections, inventory and parts management, integrated payments and invoicing, marketing tools, and reporting/analytics to help shops boost efficiency and revenue. Built for independent repair shops and service centers, Tekmetric connects with parts suppliers, accounting tools and payment providers to give owners visibility into technician productivity and shop performance.
Recent company news
Business WireTekmetric Appoints Jared Haleck as Chief Product Officer
Nov 12, 2025
aftermarketNewsTekmetric Appoints Jared Haleck as Chief Product Officer
Nov 12, 2025
InnovationMapTekmetric acquires Shopgenie, takes step toward unicorn status
Oct 24, 2024
Latham & Watkins LLPLatham Advises Tekmetric in Merger With Shopgenie
Oct 16, 2024
citybizTekmetric And Shopgenie Merge
Oct 17, 2024
About Tekmetric
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Tekmetric.
Salary
$193k – $254k
per year