ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Director, Global Customer Support at Prove - ApplyBlast

Senior Director, Global Customer Support

Prove

1 month ago

3.7 on Glassdoor

Remote

Full Time

Director

22 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Senior Director, Global Customer Support leads Prove’s worldwide support vision, strategy, and operations, overseeing both US-based technical support teams and offshore/vendor partners. This executive role drives continuous improvement of the support ecosystem, ensures world‑class customer experience, and collaborates with product, engineering, revenue, and customer success teams to integrate AI, self‑service automation, and data‑driven insights.

Responsibilities

Lead global technical support and offshore operations
Define and execute support strategy and SLA performance
Drive AI-driven automation and self‑service initiatives

Skills

Qualifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Business AdministrationMaster's degreeMBA

About Prove

prove.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2008

View Profile

Prove is a global digital identity verification and authentication platform that enables businesses to verify and onboard customers with high accuracy while preventing bots and fraud. Powered by the Prove Identity Platform, it offers products like Prove Pre-Fill, Prove Human Assurance, Prove Verified User, Prove Unified Authentication, ProveX, and Know Your Payee to support onboarding, authentication, and secure transactions across industries such as Banking, Fintech, Healthcare, Insurance, Marketplaces, and Online Gaming. Trusted by 2,000+ leading companies worldwide, Prove helps reduce friction and fraud across the customer lifecycle.