Senior Director, Global Product Support & AI Operations
FourKites
About this role
FourKites is seeking a Senior Director of Global Product Support & AI Operations to lead the transformation of customer support through the integration of AI automation and human expertise. The role involves designing and implementing AI-driven support systems, partnering with product and engineering teams, and shaping the future of enterprise support in a fast-growing, complex environment.
Skills
About FourKites
fourkites.comFourKites is an AI-driven supply chain orchestration and real-time visibility platform that helps companies track shipments and inventory across modes and geographies. It combines real-time location data, predictive ETAs and machine‑learning insights to identify exceptions, optimize routes and move operations from reactive tracking to autonomous decisioning. The platform offers control‑tower orchestration, yard and warehouse visibility, and integrations across carriers, TMSs and enterprise systems. Shippers, carriers, 3PLs and retailers use FourKites to break down silos, improve on‑time performance and reduce supply‑chain disruption.
Recent company news
AxiosScoop: SAP offered $600M for supply chain visibility platform FourKites
1 week ago
Built InFourKites Careers, Perks + Culture
Dec 18, 2025
Business WireFourKites Launches Loft: AI Platform to Orchestrate Enterprise Systems with Real-World Intelligence
3 weeks ago
Yahoo FinanceFourKites Recognizes Ardent Mills, Kimberly-Clark, The Coca-Cola Company and Others for Outstanding Achievements in Supply Chain Transformation
Aug 28, 2025
Enterprise TimesFourKites Launches Loft, adding a platform for its AI Agents -
3 weeks ago
About FourKites
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for FourKites.
Salary
$150k – $200k
per year