Senior Director, International Customer Experience

Follett Software, LLC(27 days ago)

HybridFull TimeDirector$189,099 - $249,828 (estimated)Customer Experience

About this role

The Senior Director, International Customer Experience leads global post-sales functions to ensure a consistent, high-quality experience for international customers. This role provides strategic and operational oversight of technical support, customer success, and professional services while aligning with Product, Sales, Marketing, and Development. The leader drives operational excellence, cross-regional collaboration, and initiatives that accelerate time-to-value and inform product enhancements. They also monitor performance metrics and report results to executive leadership.

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Required Skills

Strategic Leadership
Technical Support
Customer Success
Professional Services
Process Improvement
Cross Functional
Knowledge Sharing
Change Management
Metrics Monitoring
Escalation Management

+11 more

About Follett Software, LLC

follett.com

Follett is an education-focused company that provides books, digital content, technology, and services to K–12 schools and higher education institutions. It operates campus bookstores and e-commerce platforms, supplies course materials and library resources, and offers library and learning management solutions (including inventory, discovery, and analytics tools) to help educators and administrators run programs more efficiently. Follett’s products span physical and digital formats and are designed to support student learning, streamline operations, and improve access to educational content.