Customer Experience Team Lead

Deliverect(25 days ago)

HybridFull TimeManager$97,832 - $128,196 (estimated)Customer Experience

About this role

The Customer Experience Team Lead in Casablanca oversees a global team of support agents, ensuring high-quality technical assistance for SMB, mid-market, and enterprise customers. The role focuses on managing day-to-day operations, aligning regional support with global standards, and driving continuous improvement in customer experience. It includes close collaboration with Product, Engineering, and Sales to resolve complex issues and inform product enhancements. The position is based within Deliverect’s Customer Experience organization and supports the company’s growth across the food and retail sectors.

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Required Skills

Team Leadership
Customer Support
Stakeholder Management
Operational Excellence
Process Optimization
KPI Management
Data Analysis
Technical Troubleshooting
Escalation Management
Performance Coaching

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About Deliverect

deliverect.com

Deliverect is an API-first restaurant operations platform that centralizes and automates digital food ordering across delivery, dine‑in, takeout, drive‑thru and catering. It integrates ordering channels, delivery marketplaces, POS and kitchen systems to eliminate manual entry, optimize menus and routing, and deliver real‑time analytics. Powered by AI and a wide set of integrations, Deliverect helps restaurants, ghost kitchens and multi‑location chains reduce errors, increase throughput, and grow revenue. The platform emphasizes developer‑friendly APIs and global deployments for scale.