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Senior Director, IT Service Operations at ASPCA - ApplyBlast

Senior Director, IT Service Operations

ASPCA

6 days ago

3.4 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Director

0 applicants

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About this role

The Senior Director, IT Service Operations leads the IT Service Operations pillar, overseeing technical support, networks, asset management, and service delivery for the ASPCA's nationwide operations. This role establishes operational standards, manages a distributed team, and drives the transformation from reactive support to disciplined, measurable service delivery. The position serves as the operational deputy to the VP of Technology Services, ensuring service continuity and team growth across multiple sites.

Responsibilities

Lead IT service operations and build the operating model for technical support and networks
Own ITSM practice ownership and process maturity including incident and change management
Manage identity, access, and asset lifecycle across multi-site locations