Senior Director, Retention Marketing & Global CRM
Michael Kors Retail Inc(1 month ago)
About this role
A Senior CRM & Retention Leader at Michael Kors responsible for shaping the brand’s global customer and loyalty direction across owned channels. The role partners closely with regional, retail, digital, analytics, and technology teams to ensure cohesive, privacy-forward customer experiences that support long-term brand value. This position operates at a strategic level within the marketing organization and influences cross-functional customer initiatives.
Required Skills
- CRM
- Retention Marketing
- Email Marketing
- SMS
- Loyalty Programs
- Clienteling
- Personalization
- Segmentation
- Automation
- Testing
+4 more
About Michael Kors Retail Inc
michaelkors.comMichael Kors is a global fashion luxury brand, renowned for its stylish designer handbags, apparel, footwear, watches, and accessories. The brand embodies the concept of "jet-set luxury," focusing on a modern aesthetic that appeals to affluent consumers seeking both functionality and sophistication. Michael Kors also emphasizes customer service with offerings such as free shipping and returns for purchases made through its official online store.
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