Senior Director User Services
Lumentum Japan, Inc.(1 month ago)
About this role
Senior IT leader responsible for the global End User Services organization, focused on modernizing the digital workplace and improving employee experience. The role partners with executive leadership and business stakeholders to set long-term strategy and ensure cross-functional alignment. It oversees the direction of end-user support, service delivery, and technology adoption at an enterprise scale.
Required Skills
- Strategic Leadership
- Automation
- AI Support
- Device Lifecycle
- Collaboration Tools
- Endpoint Management
- Service Desk
- ITIL
- Incident Management
- Patch Management
+5 more
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Business, or Related Field
- Master’s Degree Preferred
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