Senior Manager, End User Support

Our Group(3 months ago)

HybridFull TimeDirector$147,160 - $195,406 (estimated)Information Technology

About this role

The Director of End-User Services at Vanguard leads the organization responsible for workplace technology and user support, ensuring alignment with enterprise IT and business objectives. The role focuses on improving user experience, driving adoption of workplace tools, and ensuring secure, compliant operations across large, distributed teams.

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Required Skills

Leadership
Strategy
Incident Management
ITIL
Service Delivery
Endpoint Management
Collaboration Tools
Identity Management
ITSM
Automation

+10 more

Qualifications

Bachelor’s Degree in Computer Science, Engineering, Information Technology, or Related Field

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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