Senior DISCO Desk Analyst
DISCO(4 days ago)
About this role
The Senior DISCO Desk Analyst supports end-users throughout the legal discovery lifecycle, helping customers use the DISCO platform effectively and resolving technical issues. The role also feeds technical insights to engineering to help diagnose platform problems and prioritize product enhancements.
Required Skills
- Troubleshooting
- Client Communication
- SaaS Support
- Ticketing Systems
- Salesforce
- Jira
- Kibana
- Excel
- Technical Documentation
- Escalation
+2 more
Qualifications
- Bachelor’s Degree
About DISCO
csdisco.comDISCO (CS DISCO) is an AI-driven, cloud-native litigation software company that provides e-discovery, document review, legal hold, and case analytics for law firms and corporate legal teams. Its platform uses machine learning to automate ingestion, search, early-case assessment, and review workflows to accelerate litigation, reduce costs, and improve accuracy while maintaining enterprise-grade security and compliance. DISCO also offers managed services and professional support delivered by lawyers and technologists to handle complex matters. Customers choose DISCO for its lawyer-built design, scalable cloud architecture, and AI-assisted analytics.
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